Refund policy

1. General Conditions

We want you to be fully satisfied with your purchase. If you are not satisfied with the product, you may return it under the conditions outlined in this policy.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return must be initiated within 30 days of receipt of the item.
  • A receipt or proof of purchase is required.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at [Customer Service Email] to initiate the return process. Provide your order number and details about the product you wish to return.
  2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how and where to send your item.
  3. Pack the item securely in its original packaging and include the RMA number inside the package.
  4. Ship the item to the address provided in the return instructions.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • If rejected, we will inform you of the reason for rejection.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [Customer Service Email].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email] to arrange the exchange process.

8. Shipping

To return your product, you should mail your product to the address provided in the return instructions.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.